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Please send us an email with the following information and we will send a formal claim form to your address by mail.

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Terms and Conditions

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These terms and conditions (which may be modified from time to time) apply to all direct or indirect services (through distributors) available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our available applications through platforms ('the website') and / or making a reservation, you agree to have read, understood and agree to the terms and conditions shown (including the privacy section). These pages, their content, structure, infrastructure and online booking service provided through this website (the "service") belong and are managed and supplied by Guru Experiences. They may only be used for personal and non-commercial purposes, in accordance with the terms and conditions specified below.

1. Scope of our service

Through this website, we Guru Experiences provide an online platform through which we offer our activities and services and users of the website can make reservations. When you make a reservation through Guru Experiences, you establish a direct (legally binding) contractual relationship with us. From the moment you make your reservation, we send you an email confirming the reservation. Our services are for personal and non-commercial use only. Therefore, it is not allowed to resell, make deep-links, use, copy, monitor (for example, spider, scrape), display, download or reproduce the content, information, software, products or services available in our website for any commercial or competitive activity.

2. Prices and minimum price guaranteed

The prices shown on our website are the same as those provided at the establishment and are shown with IGIC and other taxes included (subject to change of such taxes), unless otherwise indicated on our website or in the confirmation email. Sometimes, on our website there is a cheaper rate than another for a specific activity or service in a given period. These created rates may entail special restrictions and conditions, for example, regarding cancellation and refund. Consult the data of the activity or service and the tariff thoroughly to know the conditions before making the reservation. In the case of crossed out prices, these are offers or promotions that you want to make to your customers and that are calculated on the general conditions. This means that you will get the same product at a lower price when compared to other entry dates at the same time of year.

3. Privacy and Cookies

Guru Experiences follows ethical standards and respects your privacy. Except for the disclosure of data required by law in each jurisdiction and your name, email address and credit card information necessary to complete the reservation in the establishment, we will not disclose your personal information to third parties without your feelingly. However, we reserve the right to disclose your information to our affiliated companies (within and outside the European Union), our employees and those of those companies, who can access this information with our authorization and need know or have access to it to offer our service (including customer service and internal services such as audits or regulatory compliance) to your benefit. In addition, we use cookies on our website to offer users of the web an advanced and easy to use page, which automatically adapts to the needs and tastes of the user. You can check our privacy and cookies policy for more information.

4. Free service

Our service is free. Unlike others, we do not charge for our service or add extras (reservation) at the price of rooms, activities and services. We will not charge your credit card, as you will pay directly to the company that provides the service.

5. Credit card or bank transfer

All establishments need your credit card details to guarantee the reservation. Therefore, we will send this information directly to the establishment in which you have made the reservation. We may verify the validity of your credit card details by pre-authorization. In order to safeguard and encrypt your credit card information, we use Secure Socket Layer (SSL) technology. Guru Experiences does not make, accept or process any payment to or on behalf of the establishment. In the case of some (non-refundable) rates or special offers, the establishment may require payment in advance by bank transfer (if available) or by credit card. In that case, your credit card can be pre-authorized or you can make a charge (sometimes without option to reimbursement) after the confirmation of the same, always done by the establishment in question. Please, carefully check the information of the activities or services to know the special conditions before making the reservation.

6. Cancellation

When you make a reservation, you accept its cancellation and no show conditions (if you do not show up), as well as other additional terms and conditions (delivery) of the establishment that may affect your reservation or your stay. This includes the services and / or products offered by the establishment (see the terms and conditions of delivery directly at the establishment). Please note that some rates or special offers do not allow changes or cancellations. Consult the data of each service and activity to see the conditions before making the reservation. If you wish to review or cancel your reservation, consult the confirmation e-mail and follow the instructions given. Please note that cancellation charges may apply based on the cancellation policy and no show (if not present) of the establishment. We recommend you read these conditions carefully before booking.

7. Additional Correspondence

When you make a reservation, you agree to receive (i) an e-mail, which establishments may send you shortly before your arrival date, where you will find destination information and other information relevant to your reservation and destination. You also agree to receive (ii) an e-mail, which may be sent to you by the establishments after your stay, inviting you to complete an opinion form. Apart from the confirmation of the reservation, major modifications or cancellations of the reservation, including e-mails to help you finalize a reservation, our or our hotel notifications about your reservation, invitations to fill out the opinion form and other e-mails that you have accepted to receive, we will not send you other e-mails, notifications or correspondence (requested or not) without your consent.

8. Disclaimer

To the extent permitted by law, neither we nor any of our directors, employees, representatives, subsidiaries, affiliates, distributors, affiliates, licensees, agents or other persons involved in the creation, sponsorship and promotion of the website and its contents shall be liable for: (i) punitive, special, indirect or consequential losses or damages, loss of production, profits, revenues, contracts, as well as losses or damages of customers or reputations and losses of demands; (ii) errors related to the description of the information (including information on prices, availability and classifications) of the establishment on our website; (iii) services provided or products offered by the establishment; (iv) losses, damages or costs (direct, indirect, consequential or punitive) suffered, contracted or paid, arising or relating to the use, unavailability or delay of our website; or (v) any type of personal injury, death, property damage or other damages, losses and expenses (direct or indirect, consequential or punitive) suffered, contracted or paid, whether due to acts (legal) (employees, directors, employees, agents, representatives or affiliated companies), including, but not limited to, any misrepresentation, misrepresentation, misrepresentation, any cancellation (partial), overbooking, strike, force majeure or any other act beyond our control.

9. Miscellaneous

If not stated otherwise, the software required for our services or used on our website belongs to Open Canarias www.opencanarias.com The logos, texts, images, videos, podcasts and any type of content published in the booking engine, except for the material used under a free Creative Commons license, are owned by Gurú Experiences. The total or partial reproduction of the contents of Guru Experiences without express written consent from Guru Experiences. The unauthorized use of these contents will give rise to legally established responsibilities. To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with the laws in force in Spain, and any controversy arising out of these general terms and conditions and our services will be submitted only to the competent courts of Madrid, Spain. The original Spanish version of these terms and conditions has been translated into other languages. The translated version is a translation of courtesy and unofficial, therefore can not extract rights of the translation. In case of dispute over the content or interpretation of the terms and conditions, as well as in the case of conflicts, contradictions or discrepancies between the Spanish version and the other versions in other languages, the Spanish version of these terms prevails and is conclusive to the extent permitted by law. You can check the Spanish version on our website (by selecting the language) or ask us in writing to send it to you. If any provision of these terms and conditions is or becomes invalid or non-binding, you will continue to be bound by the other provisions mentioned.
If this occurs, the invalid provision must be complied with to the maximum extent permitted by applicable law , as far as possible, an effect similar to that of invalid or non-binding provisions will be accepted, according to the content and purpose of these terms and conditions.

10. Legislation and applicable jurisdiction

All issues related to the use of GuruExperiences and the application of these Conditions will be interpreted in accordance with Spanish law. If any of the clauses of these Conditions were declared void, you will continue to be bound by the other clauses. If this occurs, the null clause will be replaced by another one that is valid from equivalent mandatory content.

The parties submit, at their election, for the resolution of conflicts and with waiver of any other jurisdiction, to the courts and tribunals of Santa Cruz de Tenerife

Date of last revision: April 27, 2015